Such a poor website and business. They sit on your bet when it's complete, only due to a postponed fixture, or non league result they pretend they can't track. If you want to sit in a 40 plus long queue waiting to resolve the problem, or better, just go and use a website that actually works properly... And the owner of Bet 365 takes the largest dividend of any British betting website company... Interesting is that...

They void bets they don’t like. I made a big bet on a line that was too good. Hours later they voided it and changed the odds. I messaged them and they ADMITTED they removed the bet because they didn’t like the line. They basically told me to go ***** myself if I wasn’t happy. DONT BET WITH BETWAY!

They try to ban you once you start winning money. That’s facts. Happened to me and I bet it happened to so many others. Tim F from Responsible Gambling Support Team is a racist.

Up until today I was very happy with bet365 but after winning over 3k in 28 days they have permently banned my account very poor service to say the least oh and they use responsible gambling to phone you

Until recently I was happy to use Bet365 and would not have rated my experience as one star but recently Bet365 asked me to provide a new email address. I said I could but asked why. I was given no explanation. I repeated my request for an explanation, mentioning my current email address was 100% functional. I was again refused an explanation (via "Live Chat"). Feeling belittled, I asked to speak to a manager to get an alternative opinion. My wish was refused. I asked again, and again. Always refused. I am reluctant to continue using Bet365 and feel customers should be given explanations. After all, we are adults not children. I also remain worried why these "revealed" secrets of Bet365 are not open to scrutiny. Surely, an explanation like "Some email sites do not work for us - after a time" could be volunteered.

Won $300. Went to withdraw and they blocked my account. Now when I try to recover my account they just ignore me. Haven't gotten a reply in over a week now. I thought the site would be safe since advertised on Sportsnet.. I guess I was wrong.

Opened account back up tonight as it was shut down as never used much so though I would ready it for Cheltenham updated all my details bank card and so on never deposited as wasn’t having a bet thought I would see what slots they are I spun this free thing got 100 spins gave me £11 win off the spins so went and played book of dead £126 of 20p from nothing the slots seem different compared to William hill and coral the reals spin naturally…100% new customer now be putting all my bets on with bet365 and telling all my friends

Scam alert. If you win with them they’ll do anything and everything to avoid paying you. Luckily I placed a bet small enough that I didn’t mind losing. Ended up winning now I can’t withdraw any money. They seem to be putting me in an endless cycle of “ escalating the issue “Have spent 3 weeks trying at this point I’m just going to give up. If they do that to 2,000 users, x $100 per user. That’s a lot of money!

Like other punters had my account closed for no reason. Think they did me a favour as company stinks. When I got the message that my account was temporarily closed I self excluded for 5 years so that I wouldn't be tempted to waste my money again..

they are worst, if someone winning in particular game than they put restrictions of maximum stake mean we cant place bet more than 1 or 2 dollars seriously they are rediculous, i advise everyone dont use bet 365 in future