Player reviews about the bookmaker Bet365

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Reviews
User
KJP
Trustpilot
06.05.2022
Unable to log in for weeks with incorrect details yet I use Face ID to log into the so it’s impossible for the details to be incorrect it’s laughable. Attempted to use the customer chat twice which is absolutely awful. It kicks you off the chat on the app and the agents close the . Which is always fun after waiting 30-45 minutes to get through. I was asked to send over photos, driving license, proof of deposits, proof of withdrawals, proof of bank wire. I was only after a simple solution not trying to join mi6! This problem only occurred once I made a withdrawal which has been 6 days now and I am yet to receive the money.
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User
Eden Leigh
Trustpilot
27.04.2022
They gave a £5 free bet to everyone and unfortunately that bet came from. Man City 4-2 as soon as it went to half down my had crashed and I couldn’t even let alone get my account recongised as a betting company they didn’t realise how many would come through. So I do believe it was done on purpose and they didn’t want to pay out the customers… it’s the closest I’ve ever got to getting something and I’m not happy I won’t be using bet 365 again if you can’t afford to and let people get what they bet for don’t give out free £5 betSimple
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User
Luke Kirk
Trustpilot
27.04.2022
Worst Bookie AroundAvoid them at all costs. constantly crashes during big events (normally ones they offer you a free bet on so you then cannot use it), are horrendous, itself is clunky and horrible to us. Save yourself the hassle of setting up an account and go use a proper bookie because the competition are far better in every aspect of the service which they offer.
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User
Thomas G
Trustpilot
27.04.2022
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User
Consumer
Trustpilot
23.04.2022
This app will take your money easily. however when you're placing multiple small bets that increase your probability of winning, the starts crashing. This new feature where you need to run the GPS locator for Ontario will suddenly prompt you while trying to place an in game bet that they can't identify where you are located forcing a delay and you having to close and reopen the app, close and reopen the app locator and sometimes reset your phone, by the time all this is done, the odds that you wanted in the games are gone. I believe these folks are manipulating & playing the public and hiding behind algorithms, someone needs to investigate from the government and issue fines for these constant crashes when it serves them, higher waging glitches when you have winnings sitting in app.
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User
derek
Trustpilot
14.04.2022
They have the worst . everything is no and like a broken record they train their staff well the takes to long and when you get to chat you get no were. They have no they say due to covid. more lies as I watch the news and restrictions are lifted so pull the other one. it doesn't matter what your issue is they answer your questions with questions they antagonisise you hoping you will go away. fair enough the is good and probably the easiest to use out of all the apps and on sports do be higher than others also. a wide range of overseas racing dogs horses ect and that's great. but customer service is potectic for that reason no stars at all... their games are fixed if your a first timer you might win to rope you in but if you win anything substantial as say 1000 or two next time you will win nothing they will make sure. They have bonus from time to time I won 100 spins I got 4 euro an insulting amount other times I got less than a euro for 50 free spins. definitely a money pit. I hope they get band be great to see some government with set of balls and ban these games and thease casinos that are used for laundering money. and ruin life's. At least if you back a horse or football game you have a chance you decide the result with machines or online as they are fixed you have no chance... stay away. I hope they are band and go bust.
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User
Jason
Trustpilot
13.04.2022
Utter sh! te and . Loading loading loading loading. Then constantly telling me wrong password ( it's not! ) Loading loading loading....
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User
Carmen Berardi
Trustpilot
04.04.2022
This has been the worse I’ve ever used in my life, I live in Ontario Canada and within one year of using this app they have made me jump through hoops on many occasions with confirming identification etc., I was prompted to download the bet365. ca app for whatever reason I still don’t understand, in doing so my entire that I had in there has disappeared! I cannot get a hold of a live human being on the to discuss this issue with me as has been the case in the past with this company, I now have the new. ca app which is exactly the same as the original app all my information is exactly the same I’m able to sign in with my original username and password but my entire amount of funds that I had accumulated is gone! Can anyone out there please help me! Carmen Berardi
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User
Paul Bowers
Trustpilot
15.03.2022
Worst betting and website I have ever used. Neither the website or the app seem to work when there is an event on that I want to bet on. They email you offers saying they have given you a free bet only for the app or not to work during the event. I would not use this company and place my bets elsewhere
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User
Melinda Toth
12.07.2021
This is the least user friendly and transparent I have ever used. They don’t tell you the ins and outs of their bets, and then they don’t pay out. I bet on Italy winning over England in the Euros on ‘Overall results’ and they wouldn’t , saying ‘penalties don’t count as overall results’. Common sense says otherwise, since you don’t give a description for your bets. Either way, I’ll never spend money with them again - and you shouldn’t either, they will just cheat any way they can to keep your .
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